New operator added to app to boost public transport uptake in Surrey and Hampshire

News Posted 14/09/21
Guildford-based operator Safeguard Coaches has partnered with UK public transport app and website provider Passenger to inspire more people to use local bus services.

The new app, called myTrip, allows passengers to purchase tickets for bus routes in Surrey and Hampshire using cashless options, as well as view real-time information on bus locations – minimising time spent standing in queues. The app can also share real-time occupancy levels submitted by bus passengers.

Safeguard Coaches marks Passenger’s 50th operator onboarded to myTrip. The app, which is available to download on iOS and Android, was first launched in October 2020 to help smaller UK bus operators support safe social distancing and transform their services to accommodate rapidly changing customer needs.

This year, its ongoing operator onboarding has coincided with the launch of many bus improvement plans across the country, which form a mandatory part of the government’s National Bus Strategy.

James Vallance, commercial manager at Safeguard Coaches, said: “Our company has been serving Surrey and Hampshire for 97 years, and we pride ourselves on offering exceptional standards of customer service.

“We knew that, to uphold these standards, we needed to modernise our systems and myTrip presented the perfect opportunity to allow us to do so.

“We’re looking forward to seeing our valued customers benefit from our new technology, as well as attracting new users to our services and positioning public transport as a first choice travel option across Surrey and Hampshire.”

Tom Quay, CEO at Passenger, added: “We’re delighted to support Safeguard Coaches in their mission to inspire more people to opt for public transport over their cars – driving our nation towards the same goal that underpins the National Bus Strategy.

“We believe that all bus operators, no matter what their size, should have access to innovative solutions, which bring their services up to date and allow them to cater to their customer’s needs – including an ever-increasing adoption of technology.”

Tweets from @SEBmagazine