The business, which specialises in the design, specification and distribution of electronic components and systems, lighting technologies and connectivity products, needed a system to support all workers to perform their jobs remotely when the pandemic hit in March 2020.
Having already partnered with Fusion Communications in 2017 for its business mobile needs, APC Technology Group sought help from the supplier in further optimising its remote working capabilities.
Fusion recommended that APC Technology Group moved across to its ‘Horizon’ system, which supported employees to stay in contact with one another no matter their locations and to continue making calls despite the disruption of the pandemic.
The team also took advantage of the Horizon Collaborate solution, which equipped employees to handle a constant flow of queries across multiple channels, resulting in improved productivity and increased collaborative teamwork.
Matt Newall, compliance and support services manager at APC Technology Group, said: “When the pandemic hit, 50% of our workforce were already doing their roles remotely, but we needed support to seamlessly shift the rest of our workers to a work from home model almost overnight.
“The Horizon system has been instrumental in allowing our employees to quickly get to grips with working remotely and, as a result, we’ve been able to save huge costs on overheads by closing down all five of our offices.”