The 40-strong team is looking for 10 more staff to fulfil a variety of roles within the company, which is part of logistics operator Europa Worldwide Group. These include team leaders, business development managers, trainers and call centre agent positions.
The recruitment drive follows the completion of a successful £1m innovative technology upgrade at the site. It also builds on the significant and growing volumes of work carried out during the Covid-19 crisis, as existing clients shifted to home-working and required the infrastructure offered by Europa Contact Centre to run their day-to-day operations remotely.
Europa Contact Centre general manager Mat Jobson said: “The economic shock of Covid made firms realise that during tumultuous times, they needed to offer their own customers stability.
“Europa Contact Centre has been able to do just that through our seamless service, and we’ve seen a huge increase in our own client base as a result.
“Our team has continued to proactively champion and deliver a first-class service across all aspects of a client’s commercial operations.
“Aided by the latest digital platforms, we have also been able to expand our internal capacity and improve our offer to provide the ultimate contact centre experience.
“That’s why we’re now looking to boost our friendly, professional and highly experienced workforce with talented individuals from the surrounding labour market.
“We’re very keen to see local people join our team at this exciting time in our ambitious business development phase.”
Vanita Dass-Puri, head of recruitment at Europa Worldwide Group, added: “We take our responsibility as a local employer very seriously.
“Our HR team continues to work extremely hard to ensure our job offers provide opportunities for career progression as well as the flexibility that employees in today’s labour market are keen to secure.
“We’re looking for enthusiastic and experienced people to join us at an exciting time in our evolution as a modern and innovative outsourced contact centre that caters for a broad range of sectors and a variety of recognisable brands.”