Donated hospice laptops set up

News Posted 12/05/20
IT company enables hospice to provide face-to-face support remotely.

Kent-based Infinity Group has set up a donation of laptops to enable Heart of Kent Hospice to provide secure and confidential support to its patients self-isolating in the community and to families coping with bereavement.

On the advice of Public Health England (PHE), the Hospice implemented a raft of measures to protect its inpatients and colleagues and keep the environment as clean and safe as possible. These included taking the decision to postpone or cancel its face-to-face individual and group family support sessions.

After a call out on social media the Hospice was generously given 10 laptops from Computers for Charities enabling more of its colleagues to work from home.

With over 850 vulnerable patients in the community during a very worrying and uncertain time, and with bereaved families grieving for their loved ones, there was an immediate need for laptops so that online support sessions and bereavement support could start as soon as possible for those who needed it.

Infinity Group, Heart of Kent Hospice’s IT Support Provider stepped in to undertake the set up of each laptop to the charity’s specifications. The company waived its fee and its employees worked out of hours to prepare the laptops in record time.

Rachel Street, Heart of Kent Hospice Finance and IT Director praised both organisations: “At a time when our patients and their families feel most isolated, we can’t thank Infinity Group and Computers for Charities enough for enabling us to react quickly to the coronavirus and allow our family support colleagues to continue to provide their services in this time of desperate need.”

Rob Young CEO at Infinity Group stated: “During these challenging times, we are keen to help local organisations in whatever way we can. We were delighted to help out the employees at Heart of Kent Hospice ensuring the laptops they were kindly donated by Computers for Charities were all setup correctly to work remotely.”

Pictured: Matt Killick IT installations engineer

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