What should you consider when switching IT partners?

Features Posted 11/05/22
Thinking of switching IT partner? Tribeca Technology's CEO and founder Mark Instance advises businesses on the key factors to consider

In modern business, your IT strategy underpins everything you do. The more interconnected and digital our world becomes, the more reliant we all are on technology running smoothly.  In quest of optimally-running business operations, you might choose to switch to a new IT support partner who can promise service levels that meet your needs. If you do, which major considerations should you make during the review process?

Carefully consider timeframes

Do you have a deadline, like the end or renewal of a contract? Are you moving offices, or changing IT partners to accommodate other changes in your business? When beginning your search, be clear with potential partners about your timeframes and ensure your goals and capabilities are aligned.

Review your existing infrastructure

If you’re reviewing your IT partner, it makes sense to review your current IT infrastructure too. It could be time for you to implement and update your cloud services or ensure you’re keeping data secure with robust cybersecurity.

By reviewing your infrastructure, you gain clarity on what service levels you will need from your next IT service provider – ensuring they will be right for you today, but also as you grow.

Make true cost comparisons

Cost is always going to be a major factor in who you choose to be your next provider. But it’s important to ensure you’re comparing apples with apples. Be certain about clear pricing structures from potential partners – are prices per ticket, ad-hoc or unlimited? Careful planning at this stage avoids you being overcharged and enables you to budget.

Carry out your due diligence

Meet with all potential partners so you can get to know each other and deepen your understanding of each other’s business. We recommend asking questions like how many engineers they have and where their service desk is based. Also ask about response times, client retention rates and sector experience.

Consider how onboarding will work

Change isn’t always easy, but there are ways to make it less disruptive. Each of your potential partners will have different onboarding abilities, timeframes and preferences. Some may require you to migrate systems (which may not always be a bad thing) while others may be able to work with your current infrastructure as is.

Make sure you get what you want out of the relationship

Building a long-standing partnership takes great communication. Think about how you want your account to be managed. What has worked and not worked with your current partner? Do you want regular meetings? Is it important to you that these are face-to-face? Does geography matter to you? 

The very start of the relationship is the time to get things right. Don’t be afraid to set out your parameters, decide your non-negotiables, and be upfront about your needs.   

To find out more, visit www.tribeca-it.com.

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